Jun 28, 2024
Topic Overview: Join Andy Fry and Cat Lam as they delve into the nuances of ERP systems, comparing on-premise and cloud implementations, discussing the transitions, challenges, and best practices from an expert's perspective in the ERP consulting field.
Types of Consultants:
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External Consultants: Provide independent advice based on an external viewpoint.
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Internal Consultants: Offer specialized advice within an organization, focusing on continuous internal improvements.
Key Points Discussed:
0:06 - Introduction
Welcome back to "The Art of Consulting Podcast" with hosts Andy Fry
and Cat Lam. Today, we dive into ERP systems, focusing on the
transition from on-premise to cloud implementations and the impact
on businesses.
0:34 - Guest Introduction
Introduction of Andy Fry, a seasoned Oracle ERP consultant, who
shares insights from his vast experience.
0:54 - Historical Context
Andy starts by discussing the traditional on-premise ERP systems,
their setup, and operations within company facilities.
2:04 - Shift to Cloud
The conversation shifts to cloud implementations, detailing the
migration process and the role of server farms managed by
third-party vendors.
3:36 - Differences in Implementations
Andy outlines significant differences in implementation strategies
between on-premise and cloud systems, emphasizing the need for
client involvement in cloud environments.
5:01 - Challenges with Cloud ERP
Discussion on how cloud implementations, while beneficial, come
with challenges such as reduced customization and the importance of
understanding the system's capabilities fully.
7:23 - Project Timelines Comparison
Exploring how project timelines differ between on-premise and cloud
implementations, noting that cloud projects tend to progress faster
but require careful planning to accommodate unique business
needs.
8:58 - Client Participation
The changing role of client participation in ERP setups,
particularly how cloud systems have altered the dynamic of client
involvement in the configuration process.
10:01 - Understanding and Communication
Andy stresses the importance of clear communication and thorough
understanding between consultants and clients to ensure successful
implementation and operation.
11:35 - Post-Implementation Support
How organizations handle the transition post-implementation,
focusing on the support structures needed when the consultant team
steps back.
13:18 - Knowledge Transfer
Strategies for ensuring clients are well-equipped to manage their
ERP systems after consultants leave, emphasizing ongoing education
and support.
16:18 - Consultant's Role in Cloud Implementations
Andy explains his role in current projects, particularly how he
ensures his clients are adequately prepared to use and maintain
their new systems.
17:26 - Education and Framework Introduction
Andy describes how he introduces clients to the ERP framework,
ensuring they understand the system's purpose and functionality
from a high-level perspective.
19:53 - Achieving Depth in Consultation
The necessity of diving deep into the system's specifics with
clients, ensuring they grasp not just the how, but the why behind
system configurations.
20:26 - Change Management in Modern ERP
Discussion on how change management has evolved with cloud ERP,
focusing now more on power users and IT staff rather than end-users
alone.
23:54 - Evolution of Documentation Practices
How documentation needs and practices have changed with the shift
to cloud ERP systems, highlighting what's been retained and what's
phased out.
25:31 - Impact of Cloud on Business Processes
How cloud ERP systems have transformed traditional business
processes, enabling more agile and scalable operations.
27:23 - Client Stories and Examples
Andy shares anecdotal evidence and stories from his career,
illustrating the challenges and successes of moving clients to
cloud ERP systems.
29:15 - Advice for Businesses Considering ERP
Practical advice for businesses at different stages of considering
or implementing ERP solutions, whether on-premise or cloud.
30:26 - Future of ERP Systems
Discussion on the trends and future directions of ERP systems,
considering technological advancements and industry demands.
32:57 - Q&A with Listeners
The hosts take listener questions, providing expert answers and
further insights into ERP systems.
35:28 - Wrap-Up and Key Takeaways
Summary of the discussion, highlighting key points and takeaways
for the listeners to consider in their ERP journeys.
37:45 - Closing Remarks
Andy and Cat thank the listeners for tuning in and tease the next
episode's topic, encouraging listeners to subscribe and stay
informed.
Episode Highlights:
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Introduction of Andy Fry: 0:06
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Shift to Cloud ERP: 2:04
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Challenges with Cloud ERP: 5:01
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Client Involvement and Knowledge Transfer: 8:58, 13:18
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Change Management in Modern ERP: 20:26
Resources Mentioned:
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Oracle ERP Systems
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Server Farm Management
Conclusion: The episode concludes with a recap of the importance of understanding both on-premise and cloud ERP implementations, with a push for proactive involvement and continuous learning in ERP transitions.
Where to find Our Guests online:
Andy Fry:
https://www.linkedin.com/in/fryandy/
Cat Lam: https://www.linkedin.com/in/catlam/